Updated: Oct 23, 2019
Since 1992 (one year after Porter Capital was founded) "Customer Service Week" is a celebration of the importance of a company's operations and of the people who serve and support customers at Porter Capital. This amazing group of people is also critical in making sure that our clients get the funding or working capital they need to help rocket their business to brand new heights. To celebrate this holiday we have been showing our appreciation and gratitude to the people here at Porter Capital responsible for our top-rated customer service and client reviews.
Providing excellent customer service is required to acquire and maintain customers for growth and competitiveness in the market. Supporting customers is more than answering questions; it is about creating customer trust. The reason why Porter Capital celebrates this holiday is to show that a business is not just what's on the exterior; it's all about what's on the inside. Behind all the eye-catching business marking and sales team is the heart of most successful companies, and that is the back office. The operation team is what we call it here at Porter Capital because they provide the platform for organizational growth. They are the lifeblood of everything our business does and will do. The efficiency and reliability of our operations team ensures the health of our business and allows us here at Porter Capital to continue to do what we do best, and that's focusing on providing the best possible funding and service to our clients.
When communicating with the operations team, you will notice how much they offer to the success of Porter Capital. They provide the customer service that helped our current clients give us a rating of 4.5 out of 5 stars on Trust Pilot. They make sure that each client is taken care of financially every day of the week. They are providing each client with a direct person to talk to about their account and will receive notifications about their account right away. Our operation employees care about the well-being of our clients, and it shows in how much they strive to go out of their way to check up on each one. They want to see your company grow just as much as you do. The journey from becoming a prospect to a client:
Speak with our experienced sales team about your company's financial needs
Communicating with the operations team about the quickest possible way to be funded
Growing your company to its highest potential thanks to new access to working capital
As you can tell, the operations team is a crucial importance for every new and existing client. They are the ones that will be communicating with our clients from the first day of beginning the funding process until the very last. The operation team was asked a series of questions about Porter Capital, and to show how much they care about our clients, here are a few of the many answered questions from our Operation employees.
What drew you to Porter initially? And how has Porter changed since?
"I was attracted to Porter as it is a family-owned business that values its staff and clients. They can think outside of the box, which allows us to truly help our clients. This still holds true today. It is such a valuable offering in today’s culture where so much emphasis is put on automation with lack the human touch."
What is the favorite part about working for Porter?
"The relationships with our Clients. Each one is unique! The ability to help small to medium-sized businesses is always a great way to spend time at work."
Tell us a story about a positive interaction with a porter customer?
"In the early days, as an account manager, I had a client in the Mobile, Alabama, area. They were super friendly to work with. Always appreciative of how Porter was able to help them grow their business."
What do you like most about Porter Capital?
"I enjoy working with the prospects and clients and knowing that earning their business is not only helping Porter, but it’s helping small business owners and their companies grow and flourish as well."
What have you gained from working at Porter Capital?
"Working at Porter has made me more comfortable and surer in myself regarding decision-making, assuming leadership positions, and working in both teams and individuals. It has truly been a well-rounded and productive environment for growth and development."